Frequently Asked Questions (FAQs)
What are the operating hrs?
Monday through Saturday 9 am to 6 pm
Are there products available?
Yes, product are available and special request will be considered.
Are the products hand made?
Yes, all products are hand made with all natural ingredients and herbs.
What is the Fragment of Perfection?
Fragment of Perfection is a handcrafted lifestyle and wellness brand that blends art, mindfulness, and design into every product. Each item is thoughtfully made to bring beauty, balance, and meaning to your everyday life.
How can I place an order?
Simply browse our collection, choose the items you love, and click “Add to Cart.” When you’re ready, proceed to checkout — where you can securely complete your purchase using your preferred payment method.
What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Apple Wallet, Zelle, Cash App, and Cash (for select local purchases). All transactions are processed securely through Shopify’s encrypted checkout system for your safety.
How long will it take to receive my order?
Orders are typically processed within 2–3 business days and shipped immediately after. Delivery times vary depending on your location, but most U.S. customers receive their orders within 5–8 business days.
Do you offer international shipping?
At the moment, we primarily ship within the United States, but international shipping may be available upon request. You can contact us directly at fragmentofperfection@gmail.com for more information.
What should I do if my item arrives damaged or incorrect?
We sincerely apologize for any inconvenience. Please email us at fragmentofperfection@gmail.com within 3 days of receiving your order, including photos of the issue and your order number. We’ll review and arrange a replacement or refund right away.
Can I return or exchange an item?
Yes — eligible items can be returned within 7 days of delivery if unused, undamaged, and in original packaging. Visit our Return & Refund Policy for full details on how to initiate a return.
Can I cancel my order after placing it?
Orders can be canceled within 12 hours of purchase if they haven’t entered the shipping phase. Once shipped, cancellations aren’t possible, but you may still request a return upon delivery if eligible.
Do you offer gift wrapping or personalized messages?
Absolutely! We love making gifts special. You can request gift wrapping or add a personal note during checkout. If you have a custom request, email us before placing your order — we’ll do our best to accommodate it.
How can I contact you for support?
You can reach us easily: fragmentofperfection@gmail.com