Billing Terms & Conditions

Effective Date: November 1, 2025

At Fragment of Perfection, we believe in transparency, fairness, and security when it comes to your purchases. This Billing Policy explains how we handle payments, authorizations, and billing practices to ensure a safe and reliable shopping experience for every customer.

1. Accepted Payment Methods

We accept a wide range of secure and verified payment options for your convenience:

  • Credit/Debit Cards
  • Cash (for select local purchases)
  • Zelle
  • PayPal
  • Apple Wallet
  • Cash App

All payments are processed through encrypted and PCI-compliant gateways, ensuring your personal and financial information remains protected at all times.

2. Payment Authorization

When you place an order, your payment method is authorized and verified immediately.

Your card or digital wallet may show a pending charge during processing — this is a temporary authorization and will convert to a finalized charge once your order has been confirmed.

We do not store full credit card numbers or payment credentials. Only necessary transaction data (such as payment IDs or references) are securely retained for recordkeeping and refund purposes.

3. Billing Process

  • Orders are billed in full at the time of checkout.
  • All prices are listed in the U.S. Dollars (USD) and include applicable taxes where required.
  • Shipping costs, if any, are displayed at checkout prior to completing payment.
  • A detailed digital receipt will be sent to your registered email upon successful order placement.

If you do not receive an email receipt within a few minutes of purchase, please check your spam folder or contact us directly for assistance.

4. Offers, Discounts, and Promotions

We occasionally run promotional offers and discount codes to provide extra value to our customers.

Current Promotions:

  • Buy 3 products and get 50% off your next product.
  • Spend $100 or more to receive free shipping with a special gift.

Please note:

  • Discounts must be applied at checkout and cannot be added after the order is placed.
  • Promotions cannot be combined unless specifically mentioned.
  • Offers are subject to change without prior notice.

5. Invoices and Receipts

A digital invoice or order confirmation is automatically sent to the email address provided during checkout.

Invoices include product details, payment amount, taxes, and shipping fees.

If you need a duplicate invoice for business or personal records, please contact us at fragmentofperfection@gmail.com and we’ll resend it promptly.

6. Billing Errors or Disputes

If you notice an error in billing or an incorrect charge:

  1. Contact us immediately at fragmentofperfection@gmail.com with your order number.
  2. We will investigate the issue and respond within 3–5 business days.
  3. If confirmed, any overcharge or duplicate transaction will be refunded immediately through your original payment method.

7. Taxes

Applicable sales taxes are calculated automatically at checkout based on your location and local tax regulations.

We comply with U.S. tax laws and ensure all tax amounts are clearly shown before you finalize payment.

8. Payment Security

All billing transactions occur through Shopify’s Secure Checkout System using SSL encryption to protect your data from unauthorized access.

Your privacy is further protected under our Privacy Policy, which ensures that personal details are never sold or shared with external parties.

9. Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet entered the processing or shipping phase.

Once your order has been shipped, cancellation is no longer possible, but you may refer to our Return & Refund Policy for assistance.

10. Contact for Billing Support

For any payment or billing-related inquiries, please contact us directly: fragmentofperfection@gmail.com